SOLUTIONS FOR CUSTOMER SERVICES
Recording and processing of employee speech in online and offline formats
Find out how new speech technologies from Fonemica can improve the efficiency of processes in your company.
Application of voice bots
- Routing calls and customer requests
- First-line support automation
- Reception of requests and service requests
- Providing reference information
- Customer service and self-service management
Application of speech analytics
- High-quality speech recording for further analytics
- Natural language processing and understanding
- Revealing key topics, requests, intentions, customer emotions
- Analysis of the quality of work of employees with clients
Have any questions about the possibilities of using speech analytics and voice bots?
We will be happy to advise you and tell you more about it!
Coverage of customer interactions
BANKING AND FINANCIAL SERVICES
MEDICINE AND HEALTHCARE