SOLUTIONS FOR CONTACT CENTERS
Building automated systems, processing applications and requests, organizing customer self-service
Find out how to improve the efficiency of your contact centers with new speech technologies from Fonemica.
Application of voice bots
- Sort hits by topic and importance
- Answers to the most frequent customer questions
- Providing advice on services
- Clients' appointment with specialists
- Submitting applications to databases and CRM systems
Application of speech analytics
- Natural language processing and understanding
- Identifying key topics, queries and intent
- Analysis and evaluation of the results of dialogues with clients
- Measuring and improving customer satisfaction
- Identifying trends and patterns in circulation
Have any questions about the possibilities of using speech analytics and voice bots?
We will be happy to advise you and tell you more about it!
Handling millions of requests
Request processing capabilities
Acceleration of registration of applications
CONTACT CENTERS FOR BANKS
ONLINE STORES AND MARKETPLACES
TOURISM AND HOTEL BUSINESS