SPEECH ANALYTICS

Analysis of the content and meaning of texts. Evaluation of the emotions of employees and customers. Verification of speech compliance with scripts

Speech analytics allows you to recognize and translate spoken speech into text. This allows you to quickly search for the information you need, study the content of conversations, check the speech compliance with specified scripts, and much more.

Fonemica is one of the market leaders in the field of speech analytics. Our analytics platform can be easily integrated into mobile communications, landline phones, hardware, software and virtual PBXs, chats and messengers, CRM systems.

VALUE FOR BUSINESS

Speech analytics helps business leaders learn:

Average growth in numbers:

HOW IT WORKS

fonemica speech analytics platform 1

Dividing audio tracks

The system divides audio streams into separate tracks - and understands what the agent (employee) is saying and what the client is saying.

It is possible to rewind the dialogue in the recording and listen to it from any place.


fonemica speech analytics platform 2

Full text recognition

The platform analyzes 100% of the dialogues and translates the recorded speech (sound) into printed text. At the same time, the analytics system performs full-text recognition by roles and decrypts calls in the form of a dialogue.


fonemica speech analytics platform 3

Key phrase statistics

The system allows you to assess the presence of keywords and expressions, categorize them, determine the subject of texts, conduct an automatic assessment of script compliance, instantly find the right words in dialogs, and much more.


fonemica speech analytics platform 4

Customer loyalty assessment

The platform allows you to evaluate the results of dialogues (and determine the client's readiness for a deal) by keywords, the meaning of the proposals, the meaning of the dialogues and emotional background. The "warmth" gradation is determined when setting up the platform.


Have any questions about the possibilities of using speech analytics in business?
We will be happy to advise you and tell you more about it!


FONEMICA SOLUTION FEATURES

Fonemica's speech analytics solution is one of the market leaders and allows:


Fill out the information requested and try the speech analytics demo for free!


need advice?
fill in the application and we will call you back
By clicking on the button, you consent to the processing of your personal data on the terms and for the purposes defined in Privacy policy.