Analysis of the content and meaning of texts. Evaluation of the emotions of employees and customers. Verification of speech compliance with scripts
Speech analytics allows you to recognize and translate spoken speech into text. This allows you to quickly search for the information you need, study the content of conversations, check the speech compliance with specified scripts, and much more.
Fonemica is one of the market leaders in the field of speech analytics. Our analytics platform can be easily integrated into mobile communications, landline phones, hardware, software and virtual PBXs, chats and messengers, CRM systems.
VALUE FOR BUSINESS
Speech analytics helps business leaders learn:
- What are the clients talking about, what are their needs, are they satisfied with the service?
- How and what do employees talk about with customers, do they follow scripts and standards?
- What can be improved in the dialogues of employees with clients? How to improve their efficiency?
Average growth in numbers:
- Improvement of marketing indicators and results - by 10-18%
- Increased customer satisfaction and loyalty - by 30%
- Increase in sales efficiency and additional sales - up to 2 times
HOW IT WORKS
Dividing audio tracks
The system divides audio streams into separate tracks - and understands what the agent (employee) is saying and what the client is saying.
It is possible to rewind the dialogue in the recording and listen to it from any place.
Full text recognition
The platform analyzes 100% of the dialogues and translates the recorded speech (sound) into printed text. At the same time, the analytics system performs full-text recognition by roles and decrypts calls in the form of a dialogue.
Key phrase statistics
The system allows you to assess the presence of keywords and expressions, categorize them, determine the subject of texts, conduct an automatic assessment of script compliance, instantly find the right words in dialogs, and much more.
Customer loyalty assessment
The platform allows you to evaluate the results of dialogues (and determine the client's readiness for a deal) by keywords, the meaning of the proposals, the meaning of the dialogues and emotional background. The "warmth" gradation is determined when setting up the platform.
Have any questions about the possibilities of using speech analytics in business?
We will be happy to advise you and tell you more about it!
FONEMICA SOLUTION FEATURES
Fonemica's speech analytics solution is one of the market leaders and allows:
- Recognize speech in 35 languages.
- Identify and anchor conversation topics.
- Calculate speech parameters: pauses, interrupts, repetitions.
- Analyze the characteristics of the speaker's speech, voice and emotions.
- Understand the similarity of the meaning of words, the meaning of expressions in context.
- Configure the parameters for evaluating dialogs.
- Receive various types of analytical reports.
Fill out the information requested and try the speech analytics demo for free!