Recognition and analysis of recorded dialogues, identification of call topics, identification of points of growth of operators work

Client and problem

The marketplace with a large remote customer service department (52 people) ordered from Fonemica the implementation of speech analytics solutions to conduct a comprehensive audit of the work and identify possible improvements.

Solution possibilities

Fonemica specialists studied the customer's activities and identified the possibilities of using speech analytics solutions:

Products and services offered

The installation and integration of solutions for:

Implementation results and performance growth

Increased upselling

by 18%

Reducing bounces

by 14%

Order processing speed

by 19%

need advice?
fill in the application and we will call you back
By clicking on the button, you consent to the processing of your personal data on the terms and for the purposes defined in Privacy policy.