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Fonemica is one of the leaders in a new and promising market for speech analytics, develops and implements its own platform for speech analytics with its own transcription engine. Produces devices such as a Fonemica voice recorder badge. We work with medium and large businesses, as well as a state customer. Work experience of job seekers in IT companies is required. Experience in companies with a similar profile will be a great advantage.

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PERKS & BENEFITS

OPEN POSITIONS

Responsibilities:

Customer support
Preparation of commercial offers
Conducting demonstrations of the platform in the office and on the territory of the Customer
Preparation of cover letters
Word Sets
Help users to configure/adapt the system (1 line)
Training to work in the customer’s employee system
Interaction with the technical department of the company on questions and requests of customers
Presentation Preparation
CRM Management
Interaction with current customers to obtain feedback, identify needs, offer new products and services
Business correspondence
Workflow - the coordination of essential conditions and the maintenance of contracts, interaction with customers on issues of accounts, acts and other regulatory documents

Requirements for the applicant:

Practical skills for maintaining and strengthening customer relationships
Structured Business Correspondence Experience
Competent written and spoken language
Advanced PC and Microsoft software User
Technical or economic education
Work experience from 1 year on profile
Correctness in the workflow, compliance with regulations
Knowledge of English, not lower than Intermediate

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant
The long-term option program foresaw

Responsibilities:

Office life support
Preparation / signing of documents and certificates
Interaction with accounting
Reception of guests and visitors
Receiving and sending correspondence
Primary personnel records
Organization of logistics
Bill payment control
Interaction with the landlord
Interaction with the team and local affairs departments
Other management tasks

Requirements for the applicant:

Competent written and spoken language
English as an advantage
Advanced PC and Microsoft software user (Word, Excel, PowerPoint, Outlook)
Higher education, economic as an advantage
Work experience from 1 year, profile as an advantage
Correctness in the workflow, compliance with established regulations

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Employment in accordance with the Labor Code of the Russian Federation
A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

Active product sales, including cold calls
Maintaining CRM, updating the customer base
Interaction with the established customer base in order to control quality, identify needs and offer other products / technical solutions
Training of the Customer’s employees in the principles of work in the system
Assisting customers in setting up / adapting the system
Conducting demonstrations of the platform in the office and on the territory of the Customer
Participation in events, exhibitions, etc.
Customer support, interaction with account managers
Preparation of commercial offers
Preparation of cover letters
Preparation of word sets
Interaction with the development team on issues and customer requests, in order to develop new technical solutions
Preparation of presentations, references, descriptions
Business correspondence
Interaction with the Legal Department on the preparation of contracts
Interaction with clients on issues of payment for products and services, exchange of accounting documents and correspondence

Requirements for the applicant:

Competent written and spoken language
English as an advantage
Advanced PC and Microsoft software user (Word, Excel, Power Point, Outlook)
Higher education, technical / economic as an advantage
Work experience from 2 years on profile
Experience in b2b sales in the IT sphere is desirable - telecom, software
Compliance with established regulations

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant
Long-term option program foreseen

Responsibilities:

Qualitative development of products, including the flagship one - a platform for speech recognition and speech analytics
Analysis of competitive solutions, identification and development of competitive advantages
Analysis of the customer base, conducting interviews with users
Trend analysis in the IT field and specifically in the field of speech analytics
Formalization of the product development strategy and their market promotion
Formation of a marketing strategy
Identification and development of sales channels in Russia and abroad
Calculation of unit economics and cost analysis for product development
Close interaction with the development team - discussion and statement of tasks for product development, monitoring of work
Interaction with the sales department - positioning training, reporting market trends, targeting specific segments
Work with UX / UI of both the product itself and the company's website
Monitoring customer satisfaction with the product and company
Preparation of presentations, references, descriptions
Business correspondence

Requirements for the applicant:

Competent written and spoken language
Fluent english
Experienced user of PC and Microsoft package, CMS-systems
Higher Education - Technical / Economic
Work experience from 2 years on profile
The presence of successful cases - bringing the product to the market, product development, etc.
Knowing the basics of development will be a big advantage
Initiative approach to work, desire to develop

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant

It requires a training manager, a business trainer who will understand the speech analytics platform and will teach the company's customers how to attract other trainers in the country to the platform.

Responsibilities:

Compilation of methodology in various areas of training in the company

Areas of training for internal employees:

Sales
Negotiation
Producing a presentation
Cold calls
Scripting
Preparation of word sets
Platform recognition quality analytics
Analytics of the performance of client employees and reporting
The ability, based on analytics, to change the client’s approach to work, taking into account the capabilities of the product

Conducting trainings for clients:

Use of the platform
Improving the quality of service
Sales
Control

Drafting technical specifications for finalizing the platform’s functionality (the flagship product is a speech analytics platform) for the convenience of coaches, consulting agencies, partners, etc.
Conducting trainings in the face-to-face format and in the format of webinars
Creation of training programs
Monitoring and analysis of training
Create distance learning courses
Involvement of coaches and partners in the agency / affiliate program
Participation in events, exhibitions, conferences
Preparation of presentations, references, other materials

Requirements for the applicant:

Skills for developing trainings and webinars from scratch
Public speaking skills
Ability to work with group dynamics in training
Learning outcomes analysis skills
Organizational skills
Competent written and spoken language, culture of business correspondence
English as an advantage
Advanced PC and Microsoft software User
Higher Education in Psychology
Similar work experience from 2 years
Experience with IT products is desirable
Availability of successful cases - development and implementation of trainings with tangible results
Initiative approach to work, desire to develop

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

Compilation of transcription kits
N-gram creation
Clustering
Highlighting topics
Selecting Entities
Analysis of voice / text recordings of the client
Recognition / Transcription Quality Control
Контроль качества речевой аналитики
Quality control of speech analytics
Compilation and correction of scripts

Requirements for the applicant:

Organizational skills
Competent written and spoken language
Fluent English
Chinese as an advantage
Advanced PC and Microsoft software user
HSE / MISI / MIPT / MSU - applied linguistics and the like, or regional universities (Tomsk, Novosibirsk, etc.)
Similar work experience from 2 years
Initiative approach to work, desire to develop

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant

Responsibilities:

Modeling business processes in a company:
Work of internal employees
Customer interactions
Interactions with partners / agents
Work with government
Work with government customers
Work with contractors (vendors))
Work with international contacts
Attending events
Workflow organization
Development of regulatory documents describing key areas of company activity
Development of standard forms of regulatory documentation

Requirements for the applicant:

Competent written and spoken language
Ability to defend one’s position
The ability to present the results of their activities
Proficient in teaching methods and tools
Advanced PC and Microsoft software user
Higher education
Similar work experience from 1 year
Initiative approach to work, desire to develop

Conditions:

Cozy office within walking distance from metro Oktyabrskaya (5-7 min.)
Pleasant and helpful staff
Decent and timely pay
Bonus system and KPI
Employment in accordance with the Labor Code of the Russian Federation
Opportunity for career growth
A reasonable trial period for the period of adaptation of the applicant

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