AI REVENUE GROWTH CONVERSATION SERVICE
Fonemica provides speech analytics & AI conversational solutions and helps companies to monitor 100% of customer interactions: calls, messages, email, web audio/video conferences
Fonemica develops technologies and solutions based on artificial intelligence and machine learning in the field of speech recognition, speech analytics, voice bots.
We help businesses analyze 100% of conversations between employees and customers, improving the quality of customer service and company performance. Service effectively support to grow sales, to control company standards, manage customer engagements, and improve customer experience.
- Analysis of speech content
- Evaluation of the emotions
- Understanding customers
- Control of employee speech
- Increase the speed of work
- Reduce staff costs
- Reduce response time
- Improve the quality of service
Fonemica is one of the market leaders in the field of speech analytics.
The speech analytics system recognizes the human voice and translates it into text. This allows the company to find out the content of conversations between employees and customers, assess the quality of customer service, find and fix weaknesses in communications with customers.
Our speech analytics platform can be easily integrated into mobile communications, landline phones, hardware, software and virtual PBXs, chats and messengers, CRM systems.
Have any questions about the possibilities of using speech analytics in business?
We will be happy to advise you and tell you more about it!
Fonemica actively maintains cooperation with partners. We work with technical solution providers and leaders in artificial intelligence and speech technology to bring more options and better solutions and products to our customers.
Since 2019, Fonemica has been a member of the Association of Laboratories for the Development of Artificial Intelligence and is part of the national strategy for the development of Artificial Intelligence in the Russian Federation.